Delivery, Return & Refund Policies
Currently we are taking orders as normal and dispatching goods as fast as we can. We are reliant of the ability of our suppliers and delivery companies, who are also under additional strain. We cannot promise items will arrive as quick as normal. Please be patient if items arrive later than expected.
Deliveries
Most orders are dispatched the same day on a next working day delivery service (some areas in Scotland may take up to two to three working days), if ordered on a week day before 1:30pm, provided the product is in stock at the time. Please check the bold red delivery information above the buy button for each produt for rough delivery information that item. Free delivery is provided for orders over £50.00 or £5.95 is charged for orders under £50 to most areas mainland UK, excluding British Islands and some more remote areas of Northern Scotland / Scottish Highlands. For the British Islands and Northern Scotland / Scottish Highlands please contact us to confirm any delivery costs. If you are unsure about delivery or have any questions then please contact us.
IMPORTANT NOTICE REGARDING ACCESS FOR DELIVERIES
It is your responsibility to let us know if there might be any access problems for vehicles delivering the Products that you have ordered. Particularly when lawn and garden tractors are ordered, lorry fitted with tail lifts will be used. Narrow lanes, low or overhanging trees, narrow entrances or the lack of a turning area are all examples of possible access problems. Any alternative or extra delivery arrangements that might need to be made will be at your cost.
If for any reason the Company is unable to deliver the products because you refuse to take delivery or have not provided appropriate instructions, documents or authorisations, risk in the products shall pass to you and we may store the products until delivery, whereupon you shall be liable for all (reasonable) related costs and expenses.
Delivery Times
Deliveries are usually made on working days, unless by prior arrangement. Please call us for more information and pricing regarding Saturday or timed deliveries. Any dates or times specified for delivery of the products are intended to be an estimate only.
Signing For Deliveries
It is strongly recommended that all packages are inspected in front of the delivery driver prior to signing for them "in good condition". Where this is not possible, it is suggested that Products are signed for as "unchecked" or "damaged" otherwise claims against our carriers for products damaged in transit are unlikely to be successful.
Accessories
Orders made where accessories are ordered without main product items may not be accepted or additional carriage charges may apply.
Proof of Delivery
A signature will be required on delivery as proof of delivery. The delivery person may ask for assistance in unloading the Products from his/her vehicle at the destination if he/she feels that such assistance is necessary for the safe delivery of the product. Such assistance must be provided if requested.
Instructions on filling the engine with oil must be followed
For safety in transit, petrol engines will be supplied "dry". It is your responsibility to ensure that the engine is filled with the correct grade and quantity of engine oil. Please refer to the manufacturers operating instructions.
Risk and Title
The products will be at your risk from the time of delivery, however, ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including any delivery charges.
Shipping Costs
Please ensure that you select the correct delivery location whilst updating your shopping basket and before proceeding to the checkout. Details of our shipping costs can be found here.
Tracking Information
Where possible we will send you a dispatched email with the tracking information for your order. To track your delivery please use the inforation below.
Tracking your parcels
For TNT tracking, please click here
For DPD tracking, please click here
For UK Mail tracking, please click here
For DHL tracking, please click here
For UPS tracking, please click here
For Parcel Force tracking, please click here
For DX Delivery tracking, please click here
For Fed Ex tracking, please click here
For XDP tracking, please click here
For Ferrymans, please click here
For Fleetstyle, please click here
For Owens tracking, please call 01554 824 161 and have your tracking number and delivery postcode ready.
For PalletLine tracking, please call 0121 767 6870 and have your tracking number and delivery postcode ready.
For Pallex please contact us.
Cancellation Rights
You have the right under the Consumer Contracts (Distance Selling) Regulation, to cancel your order within 14 days, commencing from the day after the day you receive the products. However, you must ensure that the products remain unused and are retained in their original packaging. You must return the products within 14 days of the date of their delivery to you, to the address specified by us at your own cost and risk. Before cancelling an order please contact us on 01656 742 739 so that we may provide you with a unique returns number.
Returns Policy
We only accept returns of products that have been opened if they are faulty or defective. In the case of faulty or defective products, before returning the products please contact us on 01656 742 739 so that we may provide you with a unique returns number.
When returning the products please provide a full description of the fault and return the defective products to us in their original packaging together with all warranty documents, manuals and accessories and any free gifts supplied. For your protection we would recommend that you use a Recorded Delivery Service and the products must be returned to the address specified by us at your own cost and risk.
IMPORTANT NOTE: Oil and Petrol
When returning any petrol powered products all oil and petrol MUST be drained from the engine before you release the products to a carrier. This is for the safety of the carrier firm.
Refunds Policy
When you return a Product to us:
(a) Because you have cancelled the Contract between us within the seven-day cooling-off period (see "Cancellation Rights" above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because you have notified us in accordance with the "Changes to these terms and conditions" paragraph that you do not agree to any change in the terms and conditions or in any of our policies, or because you claim that the product is defective on delivery), we will examine the returned product and will notify you if:
- We consider that the product is not defective and provide the reasons why we consider this to be the case. You will then have 7 days in which to provide a response to this decision. If we still consider that the product is not defective you will be required to arrange for the products to be collected at your own cost;
- We consider that the product is faulty but that the fault is covered by warranty (see section of the terms and conditions entitled "Warranty");
- We consider that the product was defective on delivery. If we consider that you are entitled to a refund we will confirm this via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect (in circumstances where we have confirmed you are entitled to a refund) will be refunded in full, including a refund of the delivery charges (if any) for sending the item to you and the cost incurred by you in returning the item to us.
Please note that you have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
